Marketing author and consultant Philip Kotler is often credited with saying, “The best advertising is done by satisfied customers.” This statement is not just a popular tagline; it is the truth. The ...

When a homeowner calls your home service company requesting a plumber or an HVAC technician, chances are they have found themselves to be in a difficult situation: they have burst pipes or their ...

In public transit, just like in golf and many aspects in life, there is always room for improvement. Although we appreciate The Buffalo News recognizing Metro’s documented improvement and success in ...