If there’s one thing everyone can agree on, it’s that the customer rules. It’s not enough to be customer-focused or customer-centric. You have to be customer-obsessed. So you would think that out of ...

Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

For those just joining my blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can ...

The company where I work (Synthesis Software Technologies) started out as a small company. A small handful of employees, a small handful of clients, a limited technology set, and a hyper-focused ...

‘We view it as a good thing for customers,’ Boston-based IBM partner Ironside Group’s CEO Tim Kreytak tells CRN in an interview. ‘IBM is a big place. It’s a way to have a concierge and a way to get to ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more The revenue and margin leaks that services ...

Co-Founder and Advisor at FlexTeam and CXO at Liquid, an operating system for agile businesses starting with contracts and global payments. If you’re building a startup, you’re probably wondering how ...

NEW YORK--(BUSINESS WIRE)--Catalyst, an intuitive customer success platform (CSP), today officially launches its Software-as-a-Service (SaaS) product which helps companies reduce churn and improve ...

Aditya Maheshwari AppsFlyer has promoted Aditya Maheshwari, former head of customer success, India, to director of customer success, India, Southeast Asia and Australia, New Zealand (INSEA/ANZ) In his ...

Ever since OpenAI’s record-breaking launch of generative AI in late 2022, Silicon Valley – and pretty much the rest of the world – have been racing to find new ways to harness its power. Among the ...